Privacy Policy
To all our valued customers:
Privacy Policy
At Planet Solutions Ltd, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our services, website, or contact us.
What Information We Collect
We may collect the following types of personal data:
1. Full name, email address, phone number, and postal address
2. Device and service details you provide (e.g. device type, fault description)
3. Images or files you upload via our booking form
4. Payment details (processed securely via third-party platforms)
5. Website usage data via cookies and analytics tools (e.g. browser, IP address, pages visited)
How We Use Your Information
We use your information to:
1. Provide, manage, and complete repair or diagnostic services
2. Respond to enquiries, bookings, and support requests
3. Send service updates, invoices, or confirmation emails
4. Improve website performance and customer experience
5. Maintain internal records for warranty and service history
We do not sell, trade, or rent your personal data to third parties.
Data Security
We use industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. Only authorized staff have access to your data, and we store your information securely on highly secured password-protected systems.
Data Retention
We retain customer and repair records in our database unless you request
deletion. Devices left uncollected for over 3 months may be securely wiped or
recycled as per our Terms & Conditions.
Your Rights
You have the right to:
1. Request a copy of the personal data we hold
2.Ask us to correct, delete, or restrict your data
3.Withdraw consent to data processing at any time (where applicable)
To make a request, please contact us using the details below.
Cookies & Website Analytics
We may use trusted third-party services (e.g. payment processors or courier companies) to assist in service delivery. These partners only receive the minimum data needed to perform their role and are bound by confidentiality agreements.
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Contact Us
If you have any questions or concerns about your data or this policy, please contact: