Terms & Conditions
To all our valued customers:
Service – Terms and Conditions
At Planet Solutions Ltd, we strive to deliver the highest level of service and customer satisfaction. We welcome your feedback — whether it’s positive or you wish to raise a concern regarding our service or our engineers’ conduct. Please feel free to contact us with your comments or inquiries.
General Terms
Complaints Procedure
Any complaints regarding services provided must be reported to us within 7 calendar days of the appliance(s) being returned to the customer. We regret that we may not be able to investigate issues raised after this period.
Service Limitations
While we aim to identify and resolve all known faults, we do not guarantee that further or unrelated faults will not develop in the future — including on the same day.
Complexity of Equipment
Please note that computers and peripherals contain hundreds of components. After a repair, similar or identical symptoms may occasionally reappear due to different or underlying causes.
Data Responsibility
Customers are strongly advised to back up all data and files beforesubmitting their device for repair, upgrade, or diagnosis. Planet Solutions Ltd will not be held responsible for any data loss, corruption, or damage under any circumstances, whether direct or consequential.
Consent for Diagnosis
If you do not wish for us to access, open, or back up your device ordata during our service process, you must notify us in writing before any diagnostic or repair work begins.
Uncollected Equipment
Any equipment not collected within three (3) months of the completion date may be disposed of or recycled at our discretion. No compensation or claim will be entertained after this period.
Minimum Diagnostic Fee (No Solutions-No Fee Policy)
A minimum diagnostic fee of £36 applies to all jobs where the client chooses not to proceed with the recommended repair or service after diagnosis and evaluation.